At Owen Wilds, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refunds and Return Policy provides clear guidelines to help resolve the issue promptly and fairly.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible:
- The item must be unused, in its original condition, and in the original packaging
- Proof of purchase (order confirmation or receipt) is required
Returns requested after 7 days from delivery will not be accepted.
How to Request a Return
To start the return process, please email us at [email protected] within 7 days of delivery. Include:
- Your order number
- The reason for the return
- Photos of the product (if damaged or defective)
Our customer service team will review your request and provide instructions.
Approved Returns
If your return is approved, you must ship the item back to us within 5 days of receiving return instructions. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.
Refunds
Refunds are processed once we receive and inspect the returned item. If approved:
- A full or partial refund will be issued depending on the condition of the item
- Refunds are processed within 7 business days after we receive the returned product
- Refunds will be made via bank transfer or store credit, depending on your preference and location
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These include:
- Used or worn items
- Products not in their original condition or packaging
- Items purchased during final sale or clearance promotions
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with photos. We’ll work quickly to replace the item or issue a refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund after 7 business days of confirmation:
- Check your bank account or credit statement
- Contact your bank or payment provider for updates
If the issue persists, email us at [email protected] for assistance.
Contact Us
For any questions or concerns regarding your return or refund, reach out to us at:
Owen Wilds
Email: [email protected]